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Privacy Policy

Last Updated: August 5, 2020

Recolude, LLC (“Recolude,” “we,” “our” or “us”) respects your privacy and is committed to protecting it through our compliance with this privacy policy. This privacy policy explains our policies and procedures regarding the collection, use, disclosure, and security of certain information that we receive, with a focus on information that would be considered “personal data” within the meaning of the EU General Data Protection Regulation (“GDPR”). As used in this privacy policy, “personal data” refers to information about an identified or identifiable individual, such as their name or email address.

Recolude is a SaaS-based platform (as modified from time to time, the “Recolude Platform”) that enables developers to store and host their recordings made inside a 3D engine (the “Recordings”) for their projects.

For the purposes of the GDPR, Recolude is considered the data controller. This means that we are responsible for deciding how we use the information that we hold. We are a Texas limited liability company registered in the United States with an office at Recolude, LLC, PO Box 9826, Spring, TX 77387.

The GDPR applies to you if you are located in the European Economic Area, the United Kingdom or Switzerland (an “EEA Individual”).

Please note that by storing or hosting a­ny Recordings, accessing any Recordings, accessing or using the Recolude Platform or visiting or using (the “Site”) and the various other related services, features, functions, software, applications and websites with the associated with the Recolude Platform (together with the Recolude Platform and the Site, collectively, the “Recolude Services”), you are accepting the practices described in this privacy policy, subject to any rights or restrictions that might apply under the GDPR if you are an EEA Individual, including the rights described in the European Privacy Rights for EEA Individuals provisions below. This privacy policy is incorporated by reference into the Terms of Service that govern your use of the Recolude Platform and the other Recolude Services (the “Terms”).

This policy describes the types of information we may collect from you or that you may provide when you access or use the Recolude Platform, the Site, the other Recolude Services or any of the other features, functions, services, and products, including our travel partners’ services and products, and our practices for collecting, using, maintaining, protecting and disclosing that information.


This policy applies to information we collect or may collect:

  • In accessing and using the Site.

  • In registering to use and to create an account for the Recolude Platform.

  • In accessing and using the Recolude Platform and the other Recolude Services.

  • When storing or accessing any Recordings.

  • In e-mail, text and other electronic messages sent through or use of the Site, the Recolude Platform, and the other Recolude Services.

  • Through services provided to us or to you by third-party companies, agents, or contractors, including our travel partners.


It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Recolude or any third party; or

  • Any third party, including through any link that may be accessible from or on the Recolude Platform, the Site, or any of the other Recolude Services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your only choice is not to use the Recolude Platform or any of the other Recolude Services. By accessing or using any of the Recolude Services, you agree to this privacy policy. This policy may change from time to time as described in the provision of this privacy policy entitled Changes to Our Privacy Policy.

Minors under the Age of 18

None of the Recolude Services are intended for minors under 18 years of age. No one under age 13 may provide any information on or through the Site, the Recolude Platform, or the other Recolude Services. We do not knowingly collect personal data from children under 13. If you are under 13, do not use or provide any information on or through any of the Recolude Services or any of its features or register on the Site, use any of the interactive or public comment features of any of the Recolude Services or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name, username you may use or any pictures of you. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at

Information We Collect About You and How We Collect It

We collect or may collect several types of information from and about developers and other users of the Recolude Platform, the Site and the other Recolude Services, including:

  • Information by which you may be personally identified, including personal data such as name, e-mail address, address and phone number;

  • Your IP address;

  • Analytics information;

  • Financial and billing information, including credit or debit card information;

  • Information that is about you but individually does not identify you, such as the date and time of visit;

  • Device, internet and mobile information such as the hardware model, operating system version, unique device identifiers, browser type, language, wireless network, and mobile network information;

  • Geo-location information;

  • When you report a problem with the Recolude Platform or any of the other Recolude Services;

  • Records and copies of your correspondence (including e-mail addresses), if you contact us; and/or

  • Details of transactions you carry out through the Recolude Platform, the Site, and any of the other Recolude Services.

 We collect this information:

  • Directly from you when you provide it to us.

  • Automatically as you navigate through or use the Recolude Platform, the Site, or any of the other Recolude Services.

  • From third parties, such as our customers, business partners, and other third parties that provide us or you with certain services, including our travel partners.

Certain transactions may also involve you calling us or our calling you. Please be aware that we may monitor, and in some cases, record such calls for staff training or quality assurance purposes.

Data Minimization

We take every reasonable step to limit the volume of your personal data that we process to what is reasonably necessary.

We do not Engage in Automated Decision-making without Human Intervention.

We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or otherwise significantly affects you.

Consequences of not providing Personal Data

You are not required to provide all personal data identified in this policy to use our Site or to interact with us offline, but you will not be able to register or create an account, or to access and use the Recolude Platform if you do not provide the required personal data. In addition, if you do not provide the personal data, we may not be able to respond to you. 

Use of Cookies and Other Tracking Technologies.

The technologies we use for automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Site.


Do Not Track Policy

Your web browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. We do not honor any web browser “Do Not Track” signals or other mechanisms that provide you with the ability to exercise choice regarding the collection of personally identifiable information about your online activities over time and across third-party websites or online services. At present, no universally accepted standards exist on how companies should respond to do-not-track signals. In the event a final universally accepted standard is established, we will assess and provide an appropriate response to these signals.

Third-party Responsibilities and Services

We may use or partner with other third-party companies, agents, or contractors for various purposes in connection with our business and operations (“Service Providers”), including, invoicing and payment processing, the 3D engines with which we integrate, video demonstrations of our products, social media marketing, relationship building, the marketing and growth of our business and the performance of services on our behalf, such as gathering and analyzing information and the provision of services to you. In the course of performing these responsibilities and providing such services, these other companies may have access to your information. We may also share information, including your information, with these Services Providers in order to enable them to perform these responsibilities and to provide these services.  These Services Providers may have adopted their own privacy policies, which are not subject to control by Recolude. You should always review the policies of these Service Providers to make sure that you are comfortable with the ways in which they collect, use, maintain, protect and disclose your information. We do not list our current Service Providers because they change from time to time. If you would like the names of any of Service Providers, please email us at

The Service Providers may also transmit cookies to your computer or device when you click on ads that appear on or through the Service.

As a convenience to you, we may or may in the future also provide links to other third-parties from within our Service. If you click on one of these links, you will be redirected to that third-party’s site (via affiliate cookies) and such third party may also transmit cookies to you. We do not have any control over that or how they collect, use, maintain, protect and disclose your information. Please be aware that cookies placed by third parties may continue to track your activities online even after you are no longer using any the Recolude Services, and those third parties may not honor “Do Not Track” requests you have set using your web browser.

Google Analytics

We use a tool called “Google Analytics” to collect information about use of the Site. Google Analytics collects information such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics to improve the Recolude Platform, the Site, the other Recolude Services, and their related features, functionality, and performance. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit the Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Site by disabling cookies on your browser.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to, you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

DoubleClick: We may use Google Analytics and Google Adwords remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt-out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Google has additional information available about its Remarketing Privacy Guidelines, Policies, and Restrictions on its website.

How We Use Your Information

We will only use information that we collect about you or that you provide to us, including any personal data for purposes described in this privacy policy and when applicable law allows us to do so. We will generally use your information on the following legal grounds:

  • Where the use of your information is necessary for the performance of a contract we are about to enter into or have entered into with you or pursuant to which we are providing services to you or on your behalf;

  • Where the use is necessary for the purposes of our legitimate interests (or those of a third party);

  • Where we need to comply with a legal or regulatory obligation; or

  • Where you have given your consent (which can be withdrawn at any time).


We use information that we collect about you or that you provide to us, including any personal data:

  • To provide you the Recolude Platform and the other Recolude Services.

  • To provide access to the Recordings and the other content that is available through the Recolude Platform.

  • To provide the Site and the content that is on it to you.

  • For login and security associated with the Recolude Platform

  • To process and complete transactions, including registration for the use of the Recolude Platform and the other Recolude Services and send you related information.

  • To provide technical and other support to you.

  • To send you news or information about us that may be of interest to you.

  • To enable Service Providers to perform certain responsibilities and provide certain services in connection with the Recolude Services and our business and operations.

  • To fulfill any other purpose for which you provide it.

  • To provide you with notices about your account.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

  • To notify you about changes to the Recolude Platform, the Site, and the other Recolude Services.

  • To enhance the safety and security of all of the Recolude Services.

  • To verify your identity and prevent fraud or other unauthorized or illegal activity.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.


Some of the information that we collect automatically is statistical data and does not include personal data, but we may maintain it or associate it with personal data we collect in other ways or receive from third parties or you provide to us. It helps us to improve the Recolude Platform, the Site, and the other Recolude Services, and to deliver a better and more personalized service, including enabling us to:

  • Estimate our audience size and better understand usage patterns.

  • Store information about your preferences, enabling us to customize the Site according to your individual interests.

  • Speed up your searches.

  • Recognize you when you return to the Recolude Platform and the Site.

Storage and Transfer of Your Information


We may store any data or other information that we collect (personal or otherwise) ourselves or in databases and servers owned and maintained by us, our affiliates, agents, or Service Providers. If you access or use the Site, the Recolude Platform or any of the other Recolude Services outside of the United States, information that we collect about you may be transferred to servers inside the United States and maintained indefinitely, which may involve the transfer of information out of countries located in the European Economic Area and other parts of the world unless otherwise prohibited by applicable law or agreed by Recolude and you. By allowing Recolude to collect information about you, you consent to such transfer and processing of such information without restriction. We may also store some information locally on your computer or other devices. For example, we may store information as local cache so that you can open the Site and view content faster.

Although users from all over the world may access the Recolude Platform, the Site and the other Recolude Services, keep in mind that no matter where you live or where you happen to use our services, you consent to us processing and transferring information in and to the United States and other countries whose data-protection and privacy laws may offer fewer protections than those in your home country.

Disclosure of Your Information

We may disclose personal data that we collect or you provide as described in this privacy policy: 

  • To our subsidiaries and affiliates.

  • To Service Providers, contractors, and other third parties we use to support the Recolude Services and our business but only to the extent necessary for them to provide this support.

  • To a potential or actual buyer. assignee or other successor (including its related advisors and agents) in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Recolude’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by Recolude about users of the Site and the other Recolude services is among the assets that may be or are actually transferred.

  • To fulfill the purpose for which you provide it.

  • For any other purpose disclosed by us when you provide the information.

  • With your consent.


We may also disclose your data information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • To enforce or apply the Terms and other agreements, including for billing and collection purposes.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Recolude, our developers, users or others.


We have no current intention of selling any of your personal data. If that ever changes, we will notify you in accordance with the provision of this privacy policy entitled Changes to Our Privacy Policy.


We may use, disclose, share or sell information that is anonymized or in an aggregated form that does not include any personal data about you and we may use and share any such information for any purpose without restriction so long as we do not disclose any of your personal data or it does not violate the terms of this privacy policy or any applicable law.


Choices About How We Use and Disclose Your Personal Data


We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your personal data:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that all or some parts of the Recolude Services may then be inaccessible or not function properly.

  • Promotional Offers from Recolude. If you do not wish to have your e-mail address/contact information used by Recolude to market or otherwise promote our own or third parties’ products or services, you can opt-out through the unsubscribe mechanism at the bottom of the applicable email. This opt-out does not apply to information provided to Recolude as a result of a service or product purchase, warranty registration, product service experience, or other transactions.


We do not control third parties’ collection or use of your information to serve interest-based advertising. You may be able to opt-out of receiving personalized advertisements from companies who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options, please visit: and You may also use TRUSTe’s Preference Manager at


 Our Legal Bases for Handling Your Personal Data


GDPR and the laws in some other jurisdictions require companies to tell you about the legal bases that they rely on to use or disclose your personal data. To the extent that those laws apply, we rely on the following legal grounds to process your personal data:

  • Performance of a contract: In most cases, we collect and use your personal data and other information to meet our obligations under a contract to which you are a party or pursuant to which we are providing services to you. For example, when you use our Recolude Platform or the other Recolude Services, we will use your personal data to respond to your requests and to provide you with these services.

  • Legitimate interests: We may use your personal data information for our legitimate interests on the grounds that it furthers our legitimate interests in commercial activities (but only to the extent that such interests are overridden by the interests or fundamental rights and freedoms of the affected individuals) including:

    • Analyzing and improving the Recolude Platform, the other Recolude Services and our business

    • Providing the services pursuant to our contracts with our clients

    • Marketing

  • Legal compliance: We may use and disclose personal data in certain ways to comply with our legal obligations under European or Member State law or other applicable law.

  • Consent:  To the extent required by law, and in certain other cases, we handle personal data on the basis of implied or express consent.


Accessing and Correcting Your Personal Data


You may change, correct or delete any personal data that you have provided to us through your user settings or by emailing us at


Your California Privacy Rights


California Civil Code Section § 1798.83 permits users of the Site that are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please send an e-mail to or write to us at: Recolude, LLC, PO Box 9826, Spring, TX 77387.


European Privacy Rights for EEA Individuals


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal data. You can also exercise the right by contacting us directly.


If you are an EEA Individual and GDPR applies and we hold your personal data in our capacity as a controller, you may request that we:

  • Provide access to and/or a copy of certain personal data (including, in some cases, in portable form);

  • Prevent the processing of your personal data for direct-marketing purposes (including any direct marketing processing based on profiling);

  • Update personal data that is out of date or incorrect;

  • Delete certain personal data which we are holding about you; provided that the personal data is not required by us for (i) compliance with a legal obligation under European or Member State law or other applicable law or (ii) the establishment, exercise or defense of a legal claim;

  • Object to our processing of personal data;

  • Restrict the way that we process and disclose certain of your information except to the extent that processing is required (i) to comply with a legal obligation under European Member State law or applicable law or (ii) for the establishment, exercise or defense of legal claims;

  • Transfer your personal data to a third party to the extent that this is technically feasible; and

  • Honor a revocation of your consent for the processing of your personal data (without retroactive effect).


We will consider all requests and provide our response within the time period required by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with additional information to confirm your identity before responding to your request. You have the right to lodge a complaint with the authorities applicable to your situation, though we invite you to contact us with any concern, as we would be happy to try to resolve it directly. You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here:


If you are an EEA Individual in France, you also have the right to set guidelines for the retention and communication of your personal data after your death.


If you reside in a jurisdiction other than the European Economic Area, you may also have similar rights to the above. Please contact us at if you would like to exercise one of these rights, and we will comply with any request to the extent required under applicable law.


In addition, where you believe that we have not complied with its obligation under this Privacy Policy or European law, you have the right to make a complaint to an EU Data Protection Authority, such as the UK Information Commissioner’s Office. Here is a list of local data protection authorities in EEA countries.


You can exercise any of these rights by contacting us at or write to us at: Recolude, LLC, PO Box 9826, Spring, TX 77387.


How Long We Store Your Personal Data


We will only retain your personal data, in a form which permits us to identify you, for as long as necessary to fulfill the purposes we collected it for. We will retain and use your personal data as necessary to satisfy any legal, accounting or reporting requirements, to resolve disputes or to enforce our agreements and rights. To dispose of personal data, we may anonymize it, delete it or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.


Data Security


We understand that the security of your personal data is important. We provide reasonable administrative, technical, and physical security controls to protect your personal data.  However, despite our efforts, no security controls are 100% effective. Recolude cannot ensure or warrant the security of your personal data. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Recolude Platform, the Site or the other Recolude Services.


Changes to Our Privacy Policy


It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the home pages of the Site for at least 30 days. If we make material changes to how we treat our users’ personal data that are materially less protective than provided in this policy, we will use reasonable efforts to notify you by e-mail to the e-mail address specified in your account and/or through a notice on the home pages of the Site and to attempt to get your consent to the changes. The date the privacy policy was last updated is identified above. You are responsible for ensuring that we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting the Site and this privacy policy to check for any changes.  Like our Terms, of which this privacy policy is a part, your use, and/or continued use after our efforts to contact you, of the Site, the Recolude Platform or any of the other Recolude Services, means that you agree to be bound by such changes.




The policies indicated in this privacy policy will remain effective, even if the Terms and the other agreements between us are terminated and you are no longer using the Site, the Recolude Platform or any of the other Recolude Services.


Contact Information


To ask questions or comment about this privacy policy and our privacy practices or need to reach us for any other reason, you may contact us by e-mail at or by mail at Recolude, LLC, PO Box 9826, Spring, TX 77387.

© Copyright Recolude LLC 2020

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